This error appears during a login attept, when you have entered a wrong username and or password.

The reasons for the error might be one of the following:

• You didnt fill in both the username and password fields.

• You have mistyped either the username or the password - please keep in mind that both are CASE SENSITIVE, and also check for leading or ending spaces - sometimes when you copy from your email client you might have copied together with a space at the end.

• Please also remember, that the Password, that was provided with the Welcome-E-Mail is single use only. You might have used a outdated no longer valid password.